Refund policy

General Policy & Timeframe

We offer refunds or replacements for issues like printing errors, damaged items, or incorrect products within 30 days of delivery.

"Since items are custom-made for you, returns for 'change of mind' or wrong sizing are not accepted. Please check size charts carefully!

What's Covered (Refunds/Exchanges)

Manufacturing Defects: Holes, misprints, wrong colors, poor print quality.

Shipping Damage: Items arriving broken or damaged during transit (requires photo proof).

Incorrect Item: You received a different product than what you ordered.

What's Not Covered (Exceptions)

Buyer's Remorse: Don't like the design, wrong size ordered (refer to size guides!).

Incorrect Address: Packages returned due to customer-provided wrong address (may get product refund only).

Customization Errors: Mistakes made by the customer during design submission.

How to Request a Return/Refund

Include your order number and clear photos/videos of the issue.

Process for Approved Claims

For approved claims, we'll provide a free replacement or a full refund (including shipping).

You generally do not need to return the faulty item; we'll coordinate with our supplier.